Support Center
Contact Support
Need help? Our support team is here to assist you. You can reach us at contact@supernine.company
We typically respond to all inquiries within 24-48 business hours.
Common Questions
Account Issues
If you're experiencing issues with your account, such as login problems or account recovery, please contact our support team with your username and a detailed description of the problem.
Technical Support
For technical issues, please include the following information in your support request:
- Device type and model
- Operating system version
- App version
- Clear description of the issue
Business Inquiries
For business-related questions or partnership opportunities, please include &qout;Business Inquiry&qout; in your email subject line when contacting us.
Support Hours
Our support team is available Monday through Friday, 9:00 AM - 6:00 PM (UTC+4). While we do monitor urgent requests outside these hours, response times may be longer.
Quick Support Tips
- Check our Privacy Policy for data-related questions
- Include relevant screenshots or error messages when reporting issues
- Be specific about the problems you're experiencing
- Keep your app updated to the latest version